Question:
I am in the customer service business and I get amazed at some of the stuff other people do and get away with. Just curious what was the worst customer experience you have ever had?
Answers:
With Washington Mutual Bank, there was a error, next thing I know my house is in foreclosure. Tried to access the web site, was blocked, Tried calling the 800 # after 2 times was blocked, called from my cell phone 2 times was blocked. The moment my account # was spoken, so sorry screw you. Went to the Washington Mutual Bank, took the lady 1 and half hours to get through to somebody, was hung up on twice. Who knows where to call? The 800 # is the only available # given. Work with you, don't want to foreclose,, ya right,,, Went around and around with an operator that yelled so loudly at me the lady at the next desk heard her. Ask to speak to a supervisor, God forbid, Must of given lessons to the other one. Bank statements in my hand showing all payments, didn't have a thing to discuss with me, nothing further, Enjoy my last night in my house, get packing... Then hung up the phone on me. Did get her name.haha made her repeat it and spell it for me 9 times. 5 minutes to 5:00 now what learned 10 days before hand my house was being auctioned off in two days. I work a forty hour week. This was my day off spent all day on not my phone, just to be nowhere, 7,800 dollars was expected no ifs, ands, or buts. Paid housepayments for 8 years never even late. Oh, was asked why it took me four days to lie around and do nothing about my situation, forget the arguing or should I say screaming.. They yelled louder and was ruder than I had been taught. Saved my house, why? twice the amount of money on a 38,000$ loan is so much nicer than just paying it once with 10% interest. Clerical error. 2 months ago, seemed to be a clitch. Still waiting for itemized list of funds paid to them. Never have received a statement telling me when my next housepayment was due, I think I paid up to July. 2 months ahead?? mmmmph !!sTILL am waiting for an acknowledgement of received funds, can't call them still blocked on phone and internet, have to go back to work now, maybe my bank will refund me the six dollars it cost to get copies of bank statements, ya think? Did turn her into the Better B.B. an operator on a different coast seemed to be in disbelief, why? Did she really say that to you? Recorded not on my end.... operator floor supervisor I've got your #.....
o2 are terable answermachine after answermachine and now im sick of hearing press 2 if you want ... shut up they sold my mate a motorola razr but it didnt actualy play mp3's
DELL. Imagine 4-6 hours a night, every night for a week, trying to fix something wrong with a computer. Finally they had to send me a tech who told me that what they were trying to fix couldn't be fixed. Not to mention the stuff they fixed, there was nothing wrong with in the first place and the never actually fixed the orignal problem. Good thing I bought the warrantee and it was an 800 number.
While on the phone, it was impossible to understand the guys accent, not to mention being put on hold every time they offered some new technique. We timed one call, 45 minutes of actual talking time, and 5.5 hours of being on hold.
I hate Dell.
Dell is bad. One night I was at my parents having a family get together. I had homework, so I took my computer. My sister who is also in college took her new Dell that she had just bought a few weeks before. She had bought a program with the computer, but Dell didn't give her the program CDs , they just installed it for her. Now she needed it for a class, and it wasn't working. So she calls Dell. She spent over 4 hours on the phone with them. She bought the 3 year warrenty, but they said that software problems aren't part of the warrenty, so she had to spend $79 just so they would talk to her that night. Thats $79 only for that one call. Come to find out they didn't install the software right, and so she had to spend another $30 to get the program disc.
A co-worker also bought a Dell, but had a problem a year or two later. He called them, they said his warrenty was just expired, and for $XXX amount they would talk to him about his problem. For another $XXX amount he could re-instate his warrenty.
My own computer service problem was with Best Buy. I bought my computer and with-in 3 months everything went blank. Took to them, they sent it in, called a few weeks later, "come pick it up" get home, won't even turn on, take back same day, few weeks later "come pick it up" get home still won't turn on, take back same day, took 5 times before they gave me the option to keep it or trade in for another computer of the same brand. Bought the first one during a sale, but had to pay the difference for my new one.
Have a few other food stories, but I'll let others answer.
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