Question:
Hi, i'm expecting a parcel from Germany via DHL Delivery service.
Will i be charged customs/ duty or any other kind of charges
Answers:
hi
yes, you will almost certainly pay customs charges. i have dealt with an on line retailer recently: they offered two shipping options (shipping from abroad to the u.k.) one was postal service - days to weeks delivery time - the other was dhl two or three days delivery. i have ordered many times, using both shipping options more than once. here is what i found:
i was never charged duty on the orders that were shipped by postal service. i was charged duty each and every time on the orders handled by dhl. i think dhl might declare everything it handles, whereas postal and other shippers might only leave it to the sender's self declaration (of value etc.).
i believe that dhl makes money by doing it this way too. they in effect charge the customer for the service of clearing customs. yet "clearing customs" seems to mean that the consumer has paid for the honour of being taxed even more than they would have, if the dellivery had been made by alternate couriers.
also, dhl each and every time in my experience, has been too lazy to walk up the stair of my tenement flat and knock on the door to see if i am home. they have just left 'missed delivery' notes at the main door, even though i was home and the could have made delivery easily (if they hd been arsed to to their job, walk up the stairs and knock on the door).
in my experience dhl is expensive, and they deliver a poor service. i now avoid dealing with them full stop.
bit of a rant - but there you go !
good luck i hope they treat you better.
s
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